Política de envío

Shipping Policy – Naba Cosmetics

Thank you so much for shopping with Naba Cosmetics! We truly appreciate your support, and we want to ensure that your shopping experience is as smooth as possible. Please take a moment to read our shipping and delivery policies below.

At Naba Cosmetics, we strive to ship all orders as quickly as we can. However, as a small family-owned business, sometimes processing and shipping orders on the same day can be a challenge due to our limited capacity. Please know that we are doing everything we can to provide you with the best service possible. While we may not always be able to process your order immediately, we’ll make sure it gets to you as quickly as we can. Your patience and support mean a lot to us as we continue to grow!

  1. Shipping and Delivery Options
    Domestic Shipping (USPS or other carriers):

  • Standard Shipping (3-8 Business Days): $6.99
    Delivery time may vary depending on your location. All standard shipping orders are shipped via USPS or another carrier, and typically arrive within 3 to 8 business days.

  • Free Shipping:
    Enjoy free standard shipping on orders over $35 USD. Free shipping is also processed through USPS or other carriers, with the same delivery time of 3-8 business days.

  • Expedited Shipping (UPS):
    For faster delivery, you can choose the expedited shipping option via UPS for quicker processing and delivery.

  1. Processing Time
    Orders are processed within 2 to 8 business days, excluding weekends and holidays. Once your order is with the carrier, you’ll receive a tracking number via email. Please note that tracking updates might take a little longer to appear, especially during weekends or holidays.

  2. Cancellations
    Once your order has been submitted and processing has begun, it can no longer be canceled. If you have any questions or concerns, please feel free to reach out to us right away at:

Email: info@nabacosmetics.us

  1. Shipping Issues & Customer Support
    If you experience any issues with your shipment, such as a lost or delayed package, please contact us as soon as possible at info@nabacosmetics.us. We’re happy to assist you!

  2. Customer Responsibility for Address
    Please make sure to provide the correct shipping address when placing your order. We are not responsible for issues caused by an incorrect address, including undelivered shipments. In case of a mistake, kindly reach out to the shipping provider directly to make any necessary changes or corrections.

If the shipment is returned due to an incorrect address, we kindly ask that you cover the cost of reshipping the package.

  1. Address Change Requests
    If you need to change your shipping address after placing your order, we’ll do our best to accommodate your request. However, please note that we can’t guarantee changes once processing has started, and we’re not responsible for any issues that may arise after the payment has been processed.